Shipping policy
The information below reproduces Article 8 of our Terms and Conditions of Sale.
8.1 Delivery countries
Orders placed on the website are delivered in mainland France, Belgium, Spain and Italy, to the address given by the Customer when ordering. For any other destination, the Customer may send a request to commerciale@m-nuance.com to receive an invoice and pay by bank transfer.
8.2 Dispatch and delivery times
The dispatch time is shown on the page of each Good. Where all the Goods in the Order are in stock, the Order is dispatched within five (5) business days of the Order confirmation. Where the Order contains one or more Goods made to order, it is dispatched in a single shipment, within the dispatch time of the Good with the longest lead time, as shown on its page.
The carrier’s transit time, counted from the handover of the parcel, is added to this dispatch time:
| Delivery country | Transit time | Orders over 25 kg |
|---|---|---|
| Mainland France | 1 to 2 business days | 3 to 4 business days |
| Belgium | 2 to 4 business days | 3 to 7 business days |
| Spain | 2 to 4 business days | 3 to 7 business days |
| Italy | 2 to 4 business days | 3 to 7 business days |
The Customer receives a dispatch confirmation email containing a tracking number.
In any event, the Order is delivered no later than thirty (30) days after its confirmation.
8.3 Delivery charges
Delivery charges are calculated according to the delivery country and the total weight of the Order. The exact amount is shown before the Order is confirmed (rates in force in October 2026, including taxes):
| Order weight | France | Belgium | Spain and Italy |
|---|---|---|---|
| Up to 1 kg | €5 | €8 | €8 |
| 1 to 3 kg | €18 | €29 | €32 |
| 3 to 5 kg | €26 | €36 | €39 |
| 5 to 7 kg | €29 | €41 | €44 |
| 7 to 10 kg | €38 | €57 | €61 |
| 10 to 15 kg | €43 | €68 | €72 |
| 15 to 25 kg | €45 | €88 | €89 |
| Over 25 kg | €60 | €115 | €120 |
8.4 Late delivery
If the Order is not delivered within the stated time, the Customer may call on the Company to deliver within a reasonable additional period. If the Order is still not delivered within that new period, the Customer may terminate the contract in writing; all sums paid are then refunded no later than fourteen (14) days after the date on which the contract was terminated (Articles L.216-6 and L.216-7 of the French Consumer Code).
8.5 Receipt of the Order – damaged mirror
Each mirror is protected in a custom-made sleeve box, then packed in a reinforced carton.
On delivery, the Customer is invited to check the condition of the parcel in the presence of the driver and, if the parcel is damaged, to note precise reservations with the carrier.
If a mirror arrives broken or damaged, the Customer is invited to inform the Company as soon as possible, preferably within forty-eight (48) hours of receipt, at celine@m-nuance.com, attaching photographs of the parcel, the packaging and the mirror. After verification, the Company offers the Customer, at the Customer’s choice, a replacement mirror or a refund, at no cost to the Customer.
These steps are intended to make the claim easier to handle; they do not deprive the Customer of the legal guarantees set out in Articles 11 and 12.
8.6 Lost or undelivered parcel
As a matter of principle, the Seller is responsible for the parcel until it is actually delivered to the Customer.
In practice, if the parcel has not been delivered after one (1) month, the Company considers it lost and, at the Customer’s choice, refunds the Customer or sends a new parcel at the Company’s expense.
If the parcel is shown as delivered in the tracking but the Customer states that they have not received it, the Customer must sign a sworn statement of non-receipt. They may then choose between a refund and a second parcel sent at the Company’s expense.
8.7 Transfer of risk
The risk of loss of or damage to the Goods passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Goods (Article L.216-2 of the French Consumer Code).