Terms of service

PREAMBLE

In these terms, the company M nuance may be referred to as “the Company” or “the Seller”.

The Terms and Conditions of Sale may be referred to as “the Terms”, “the Contract” or “these Terms”.

Article 1: Identity of the Seller

The professional seller is the company M NUANCE, owner and publisher of the website https://m-nuance.com/, on which all the goods that may be covered by these Terms are presented.

M NUANCE is a single-shareholder private limited company under French law (EURL), with share capital of €25,000, registered with the Meaux Trade and Companies Register (RCS) under number 821 622 677 (SIRET of the registered office: 821 622 677 00036), whose registered office is at 42c chemin de But – 77100 Nanteuil-lès-Meaux, France.

As it is subject to VAT, the Company holds intra-Community VAT number FR73821622677.

Contact: celine@m-nuance.com – phone: +33 6 76 24 11 58.

M NUANCE sells interior decoration objects, mainly mirrors, which it may improve on its own initiative.

The website offers sale and delivery to customers located in mainland France, Belgium, Spain and Italy. These Terms are drawn up in French. Translations are made available to customers in the other delivery countries; they do not deprive any consumer of the rights granted by the law of their country of residence (see Article 21).

These Terms are governed by Articles 1582 et seq. of the French Civil Code. Any change in the applicable law will automatically entail a change to the Terms.

The version applicable to the performance of the Terms is the one in force on the day of the Order. These Terms are systematically sent to customers by email, a durable medium, together with an order confirmation and the Order Form.

Article 2: Preliminary declarations

2.1 Capacity of the parties to contract

The Customer, a natural person, declares that they are at least eighteen (18) years old and have full legal capacity within the meaning of Article 1145 of the French Civil Code.

M NUANCE, a legal entity, and any Customer that is a legal entity, declare that their status complies with the laws and regulations applicable to them.

2.2 Non-transferability of the Terms

The Parties may not assign their rights and obligations under these Terms without the prior written consent of the other Party.

These Terms are entered into in consideration of the person of the Customer, as the Company may refuse a sale on the ground that the Customer has previously breached their obligations and/or caused a payment incident.

Article 3: Purpose of the Terms

These Terms may only cover one or more of the goods offered for sale by the Company on the website https://m-nuance.com/.

Article 4: Refusal of an order

As these Terms are entered into in consideration of the person of the Customer, the Seller may only refuse an order for a legitimate reason relating solely to the person of the Customer.

Accordingly, the Seller may refuse an order on the ground that the Customer has previously breached their obligations and/or caused a payment incident.

Article 5: Prices

The price of each Good is shown on the website https://m-nuance.com/, in euros and including all taxes. Prices are the same whatever the delivery country.

The Seller may apply offers, promotions or sales, limited in time, to the Goods.

The sale is therefore concluded at the price shown on the website on the date the Order is placed.

This price does not include delivery charges, which depend on the delivery country and the total weight of the Order. They are set out in Article 8.3 and the exact amount is shown to the Customer before the Order is confirmed.

Free delivery campaigns are occasionally offered, on a limited basis.

Article 6: Payment terms

The sale is complete once the Customer has fulfilled their obligation to pay.

Payment is made on the Seller’s website by credit or debit card (CB, Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and, depending on the delivery country, Bancontact, Klarna or iDEAL.

Payment is made in full, in a single instalment. Where this option is offered at checkout, the Customer may also pay in three interest-free instalments through the provider Scalapay, under that provider’s terms.

Every transaction made on the website is 100% secure. Thanks to SSL encryption, your personal data and payment details are protected. You may also correct or delete your personal data at any time.

Payment by PayPal: you can also pay with PayPal, either by logging in to your PayPal account or directly by card without needing to create an account.

Payment by card (including Apple Pay, Google Pay and Shop Pay): card payments are processed by the shop’s secure payment provider (Shopify Payments). The Company accepts the main cards: CB, Visa, Mastercard, American Express.

Article 7: Right of withdrawal

7.1 Withdrawal period

In accordance with Article L.221-18 of the French Consumer Code and the annex to Article R.221-3 of that Code, the Customer has a withdrawal period of fourteen (14) days from the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the good named in the Order Form (sales contract) or of the last good (contract covering several goods ordered by the consumer in a single order and delivered separately).

This fourteen (14) day period applies in the same way to Customers receiving delivery in Belgium, Spain and Italy.

7.2 How to exercise the right of withdrawal

The Customer may withdraw from this contract without giving any reason.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by an unequivocal statement, using one of the following means:

• the online form: https://m-nuance.com/en/pages/droit-de-retractation;
• by email: celine@m-nuance.com;
• by post to the following address: M NUANCE, 42c chemin de But – 77100 Nanteuil-lès-Meaux, France.

Where the withdrawal period expires on a Saturday, a Sunday or a public holiday, it is extended until the end of the next working day.

To exercise the right of withdrawal, the Customer may also use the model withdrawal form appended to these Terms (Appendix), but this is not mandatory.

7.3 Effects of withdrawal

In accordance with the annex to Article R.221-3 of the French Consumer Code, if you withdraw from this contract, the Company will reimburse all payments received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by the Company), without undue delay and in any event no later than fourteen days from the day on which the Company is informed of your decision to withdraw from this contract.

The Company will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise.

In any event, this refund will not incur any costs for you.

The Company may withhold the refund until it has received the good or until you have supplied proof that you have sent the good back, whichever occurs first.

You must send the good back to the postal address of M NUANCE without undue delay and in any event no later than fourteen (14) days after you have communicated your decision to withdraw from this contract to the Company. This deadline is met if you send the good back before the fourteen (14) day period has expired.

You will have to bear the direct cost of returning the good, including for a return from Belgium, Spain or Italy. As mirrors are fragile pieces, we recommend that you send them back in their original packaging, with all its protective elements, and that you take out transport insurance.

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for Products made to the Customer’s specifications or clearly personalised. You are only liable for any diminished value of the good resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the good.

Article 8: Delivery

8.1 Delivery countries

Orders placed on the website are delivered in mainland France, Belgium, Spain and Italy, to the address given by the Customer when ordering. For any other destination, the Customer may send a request to commerciale@m-nuance.com to receive an invoice and pay by bank transfer.

8.2 Dispatch and delivery times

The dispatch time is shown on the page of each Good. Where all the Goods in the Order are in stock, the Order is dispatched within five (5) business days of the Order confirmation. Where the Order contains one or more Goods made to order, it is dispatched in a single shipment, within the dispatch time of the Good with the longest lead time, as shown on its page.

The carrier’s transit time, counted from the handover of the parcel, is added to this dispatch time:

Delivery country	Transit time	Orders over 25 kg
Mainland France	1 to 2 business days	3 to 4 business days
Belgium	2 to 4 business days	3 to 7 business days
Spain	2 to 4 business days	3 to 7 business days
Italy	2 to 4 business days	3 to 7 business days

The Customer receives a dispatch confirmation email containing a tracking number.

In any event, the Order is delivered no later than thirty (30) days after its confirmation.

8.3 Delivery charges

Delivery charges are calculated according to the delivery country and the total weight of the Order. The exact amount is shown before the Order is confirmed (rates in force in October 2026, including taxes):

Order weight	France	Belgium	Spain and Italy
Up to 1 kg	€5	€8	€8
1 to 3 kg	€18	€29	€32
3 to 5 kg	€26	€36	€39
5 to 7 kg	€29	€41	€44
7 to 10 kg	€38	€57	€61
10 to 15 kg	€43	€68	€72
15 to 25 kg	€45	€88	€89
Over 25 kg	€60	€115	€120

8.4 Late delivery

If the Order is not delivered within the stated time, the Customer may call on the Company to deliver within a reasonable additional period. If the Order is still not delivered within that new period, the Customer may terminate the contract in writing; all sums paid are then refunded no later than fourteen (14) days after the date on which the contract was terminated (Articles L.216-6 and L.216-7 of the French Consumer Code).

8.5 Receipt of the Order – damaged mirror

Each mirror is protected in a custom-made sleeve box, then packed in a reinforced carton.

On delivery, the Customer is invited to check the condition of the parcel in the presence of the driver and, if the parcel is damaged, to note precise reservations with the carrier.

If a mirror arrives broken or damaged, the Customer is invited to inform the Company as soon as possible, preferably within forty-eight (48) hours of receipt, at celine@m-nuance.com, attaching photographs of the parcel, the packaging and the mirror. After verification, the Company offers the Customer, at the Customer’s choice, a replacement mirror or a refund, at no cost to the Customer.

These steps are intended to make the claim easier to handle; they do not deprive the Customer of the legal guarantees set out in Articles 11 and 12.

8.6 Lost or undelivered parcel

As a matter of principle, the Seller is responsible for the parcel until it is actually delivered to the Customer.

In practice, if the parcel has not been delivered after one (1) month, the Company considers it lost and, at the Customer’s choice, refunds the Customer or sends a new parcel at the Company’s expense.

If the parcel is shown as delivered in the tracking but the Customer states that they have not received it, the Customer must sign a sworn statement of non-receipt. They may then choose between a refund and a second parcel sent at the Company’s expense.

8.7 Transfer of risk

The risk of loss of or damage to the Goods passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Goods (Article L.216-2 of the French Consumer Code).

Article 9: Changes to the terms or obligations at the Customer’s request

If the Customer wishes to change these Terms, the Company must be notified in writing within twelve (12) hours of the purchase.

If the change affects the essential elements of the Terms, the Company may refuse it.

If the change makes performance of its obligations technically impossible or excessively costly for the Seller, the Company may refuse it.

The Seller may not initiate a change to the Terms.

Article 10: Force majeure

Neither party may be held liable for a delay or failure in performing its contractual obligations if that delay or failure results from an unforeseeable, irresistible and external event beyond its control, in accordance with Article 1218 of the French Civil Code. The event must be such that it could not reasonably have been foreseen when the contract was concluded and its effects cannot be avoided by appropriate measures.

The party affected by such a force majeure event undertakes to inform the other party as soon as possible, in writing (email or letter), specifying the nature of the event and its impact on the performance of the contractual obligations.

In the event of force majeure, performance of the obligations under the contract is suspended for the duration of the event preventing them. However, if the situation continues beyond thirty (30) days, the parties must confer to examine whether the contract can be adapted or amended.

Failing agreement between the parties within thirty (30) days of that discussion, and if the force majeure event continues, either party may terminate the contract as of right, without any compensation being due, by written notice to the other party.

Furthermore, if it is clear from the outset of the force majeure event that the delay or impediment makes it impossible to continue the contract, the contract is terminated automatically. The parties are then released from their obligations in accordance with Articles 1351 and 1351-1 of the French Civil Code.

Article 11: Liability

11.1 Liability of the Company

The Company is bound by an obligation of result as regards delivery of the Order.

It is also bound by the legal guarantees (Articles L.217-3 et seq. of the French Consumer Code and Articles 1641 et seq. of the French Civil Code) and by liability for placing products on the market (Articles L.411-1 and L.411-2 of the French Consumer Code).

11.2 Liability of the Customer

The Customer undertakes to act in good faith when providing the necessary documents and information.

11.3 Liability of the Parties

The Parties undertake to comply scrupulously with their legal obligations and with the obligations arising under these Terms.

Any breach of legal or contractual obligations obliges the Party responsible to make good the resulting damage.

11.4 Information on the legal guarantees

The consumer has a period of two years from delivery of the good to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity entitles the consumer to have the good repaired or replaced within thirty days of the request, free of charge and without significant inconvenience.

If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the good but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date the good is replaced.

The consumer may obtain a reduction in the purchase price while keeping the good, or terminate the contract and obtain a full refund in exchange for returning the good, if:

1. the seller refuses to repair or replace the good;
2. the repair or replacement takes place after a period of thirty days;
3. the repair or replacement causes the consumer significant inconvenience, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming good, or bears the cost of installing the repaired or replacement good;
4. the lack of conformity persists despite the seller’s unsuccessful attempt to bring the good into conformity.

The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case the consumer is not required to request repair or replacement first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the good is unavailable for repair or replacement suspends the remaining guarantee period until the repaired good is delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the legal guarantee of conformity in bad faith is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for returning the good.

Article 12: Guarantees

12.1 Legal guarantee of conformity

The legal guarantee of conformity is exercised under the conditions set out in Article 11.4, which reproduces the information required by the French Consumer Code (Articles L.217-3 to L.217-20).

12.2 Guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code)

12.2.1 Scope of the guarantee

The seller guarantees the consumer against any defect:

• that is hidden, i.e. not apparent at the time of purchase;
• that existed at the time of purchase;
• that makes the good covered by the Contract unfit for its intended use, or so impairs that use that the consumer would not have bought it, or would have paid a lower price, had they known of the defect (Articles 1641 and 1642 of the French Civil Code).

12.2.2 Exercise of the guarantee by the consumer (buyer)

The consumer may choose to return the good and have the sale price refunded, or to keep the good and have part of the price refunded (Article 1644).

In addition to refunding the price, a seller who knew of the hidden defects is liable to pay damages to the buyer (Article 1645).

Conversely, if the seller was unaware of the defects, the seller is only liable to refund the price and reimburse the costs incurred by the sale (Article 1646).

If the defects have caused the good to perish, the seller bears the loss and must refund the sale price and the costs incurred by the sale, plus damages if the seller knew of the defects. Only loss caused by a fortuitous event is borne by the buyer (Article 1647).

Lastly, the consumer may bring an action based on a hidden defect within a limitation period of two (2) years from discovery of the defect (Article 1648 of the French Civil Code) and within a long-stop period of twenty (20) years from the sale of the good (Article 2232 of the French Civil Code).

12.3 Seller’s addresses – exercising the guarantees

Seller: M NUANCE

Postal address: 42c chemin de But – 77100 Nanteuil-lès-Meaux, France.

Email: celine@m-nuance.com

12.4 Combining the guarantees

Exercising the legal guarantee of conformity does not deprive the consumer (buyer) of the right to bring an action based on the guarantee against hidden defects.

Article 13: Refund arrangements

When exercising your right of withdrawal or the legal guarantees, or if the Company agrees to refund you, please send the parcel to the Company’s postal address:

M NUANCE, 42c chemin de But – 77100 Nanteuil-lès-Meaux, France.

As a reminder, Goods damaged by the Customer, incomplete Goods and Goods made to measure cannot be returned under the right of withdrawal.

Except when the legal guarantees are being exercised, return costs are borne by you.

We also strongly advise you to keep proof of return, as the Good travels under the Customer’s responsibility until the Company receives it.

Article 14: Protection of personal data

In accordance with the regulations in force, M NUANCE processes personal data.

The Publisher informs the user that personal data concerning them is processed, for use by authorised members of M NUANCE and by the Publisher and its processors.

The user, as data subject, has the rights of access, rectification, erasure and restriction of processing.

Depending on the legal basis of the processing, the user may also have a right to data portability and a right to object.

The user may also give the Publisher instructions on what should happen to their data after their death.

The Publisher keeps customers’ personal data for as long as necessary to perform the order and comply with its legal obligations.

Accounting and financial documents are kept for ten (10) years in order to comply with the legal obligation in Article L.123-22 of the French Commercial Code.

To exercise their rights, the user must send a request to M NUANCE by email at celine@m-nuance.com or by post to:

M NUANCE, 42c chemin de But – 77100 Nanteuil-lès-Meaux, France.

The Publisher will reply to the user’s request as soon as possible, provided it is sufficiently precise and contains everything needed to respond. Proof of identity may be requested where there is reasonable doubt as to the identity of the person making the request.

Right to object: in accordance with Article 21 of the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 of 27 April 2016, you have the right to object to the processing of your personal data.

You may object at any time to the processing of your data for direct marketing purposes by contacting the Company by email at: celine@m-nuance.com.

If your objection does not concern direct marketing, M nuance may justify a refusal on the ground that:

• there are compelling legitimate grounds for processing the data, or the data is necessary for the establishment, exercise or defence of legal claims;
• you gave your consent – in which case you must withdraw that consent rather than object;
• you are bound to M nuance by a contract;
• a legal obligation requires the Company to process your data;
• the processing is necessary to protect the vital interests of the data subject or of another natural person.

Lastly, you have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with the data protection authority of your country of residence.

Article 15: Right to object to telephone canvassing

The Company does not carry out any telephone canvassing without the Customer’s prior consent. The telephone number given when ordering is used only for following up and delivering the Order.

Article 16: Severability

If, for any reason, any provision of these Terms is declared invalid, unlawful or unenforceable to any extent by a competent authority, the other provisions of the Terms are not affected and remain applicable.

Article 17: No waiver

The fact that the Company does not, at a given time, rely on any provision of these Terms may not be regarded or interpreted as a waiver of its right to rely on it later.

Article 18: Agreement on evidence

Data collected on the Website, the Company’s IT equipment, accounting documents and these Terms are proof of the transactions carried out in connection with the sales. This data is valid as evidence between the parties, without being exclusive, and the Customer remains free to prove the contrary by any means.

Article 19: Consumer mediation

In the event of a dispute, the Customer first sends a written complaint to the Company: celine@m-nuance.com or M NUANCE, 42c chemin de But – 77100 Nanteuil-lès-Meaux, France.

In accordance with Articles L.612-1 et seq., L.616-1 and R.616-1 of the French Consumer Code, if the dispute could not be resolved through that complaint, the consumer Customer may refer it, free of charge, to the consumer mediator to which the Company is affiliated:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu – 75008 Paris, France
Website: https://www.cm2c.net – Email: cm2c@cm2c.net

The mediator must be contacted within a maximum of one (1) year from the written complaint sent to the Company. The referral is made online on the mediator’s website or by post. The mediation procedure is conducted in French.

The Customer remains free to accept or refuse mediation and the solution proposed by the mediator.

Article 20: Governing law and jurisdiction

These Terms and Conditions of Sale are governed by French law.

This choice does not deprive a consumer residing in Belgium, Spain or Italy of the protection afforded by the mandatory provisions of the law of their country of residence (Article 6 of Regulation (EC) No 593/2008, “Rome I”).

If a dispute cannot be settled amicably, the consumer may bring proceedings, at their choice, before the French courts or the courts of their place of residence (Article 18 of Regulation (EU) No 1215/2012).

Article 21: Specific provisions by delivery country

The provisions below supplement these Terms for consumers residing in the country concerned. In the event of a conflict, the provision most favourable to the consumer applies.

21.1 Belgium

A consumer residing in Belgium benefits from the legal guarantee of conformity of two (2) years from delivery of the good, under Articles 1649bis et seq. of the former Belgian Civil Code. They may contact the Consumer Mediation Service (https://mediationconsommateur.be) and the European Consumer Centre Belgium (https://www.eccbelgium.be).

21.2 Spain

A consumer residing in Spain benefits from the legal guarantee of conformity of three (3) years from delivery of the good, under Articles 114 et seq. of the consolidated text of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007). The service-provider identification details required by Spanish Law 34/2002 (LSSI-CE) are set out in Article 1. They may contact the Centro Europeo del Consumidor en España (https://cec.consumo.gob.es).

21.3 Italy

A consumer residing in Italy benefits from the legal guarantee of conformity of two (2) years from delivery of the good, under Articles 128 et seq. of the Italian Consumer Code (Codice del Consumo, Legislative Decree No 206/2005); the action is time-barred twenty-six (26) months after delivery. Their right of withdrawal is governed by Articles 52 et seq. of the same Code. For any dispute, the court of the consumer’s place of residence or domicile has jurisdiction (Article 66-bis of the Codice del Consumo). An Italian version of these Terms is made available to them: Condizioni generali di vendita. They may contact the Centro Europeo Consumatori Italia (https://ecc-netitalia.it).

Appendix: Withdrawal form

The simplest way is to use our online form: https://m-nuance.com/en/pages/droit-de-retractation

You may also complete and return the model below, only if you wish to withdraw from the contract.

To M NUANCE, 42c chemin de But – 77100 Nanteuil-lès-Meaux, France.

Email address: celine@m-nuance.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*): ………………………………………………….

Order number: ………………………………………………….

Name of consumer(s): ………………………………………………….

Address of consumer(s): ………………………………………………….

Signature of consumer(s) (only if this form is notified on paper):

Date: ………………………………………………….

(*) Delete as appropriate.