Installation and care
Is the mirror ready to hang?
Is the mirror ready to hang?
Each mirror comes with a drilled hole, allowing you to hang it with our hand-hammered screws. They are supplied with wall plugs suitable for all wall types (brick, concrete or plasterboard), making installation easy.
Clear assembly instructions are also provided to guide you step by step. And if any doubt arises during installation, we are of course here to help.
For our smaller models (Iseo, Allos, Tahoe, Volta and Onega), you can use our leather strap to hang them.
Are wall fixings included?
Are wall fixings included?
For large mirrors, fixings are included: each piece comes with a hand-hammered screw and a wall plug suitable for all wall types (brick, concrete or plasterboard), making installation easy.
For smaller mirrors, hand-hammered screws are sold separately.
They are available in steel, golden brass or black. Please specify your preferred finish when ordering.
How do I clean my mirror?
How do I clean my mirror?
To preserve the shine and durability of your mirror, we recommend simple care: clean it only with clear water and a soft microfibre cloth, gently wiping the surface.
Household products and glass cleaners must be avoided. They can damage the silvering on the edge of the mirror and, over time, cause premature oxidation.
Care instructions are provided with every mirror.
Can it be installed in a bathroom?
Can it be installed in a bathroom?
Yes, your mirror can be installed in a bathroom, provided the room is well ventilated. Good air circulation limits excessive, stagnant humidity and preserves the quality of the mirror over time.
We do however recommend avoiding any direct, prolonged contact with water.
Trade services
I am an architect or interior designer — do you offer trade discounts?
I am an architect or interior designer — do you offer trade discounts?
We offer preferential terms to our architect and interior designer partners. Feel free to contact us to learn more or to place an order: celine@m-nuance.com
I own a shop — can I stock your mirrors?
I own a shop — can I stock your mirrors?
We have a distribution network in France and abroad. Please send us a request by email with information about your shop (website, social media) so we can get to know it and become partners.
I am fitting out a hotel — do you make custom mirrors?
I am fitting out a hotel — do you make custom mirrors?
Yes, we offer a collection of handcrafted mirrors whose sizes are listed on the product pages. For larger projects, we can also create custom pieces (sizes, shapes and finishes). Our trade terms are adapted to the scale of the order.
Delivery & returns
How are the mirrors protected during shipping?
How are the mirrors protected during shipping?
Each mirror is prepared with the greatest care to ensure safe transport. It is first protected in a custom sleeve box (with foam on each side of the mirror for optimal protection), then carefully packed in a reinforced carton with cushioning material to absorb any shocks during transit.
What should I do if the mirror arrives broken?
What should I do if the mirror arrives broken?
If the parcel is damaged, you must immediately note your reservations with the carrier.
If your mirror arrives broken, please contact us within 48 hours of receipt. We will ask you for photos of the parcel, the packaging and the mirror so we can assess the damage.
After verification, we will offer you a replacement or a refund. No other compensation can be claimed.
Can I return my mirror if I am not satisfied?
Can I return my mirror if I am not satisfied?
Yes, you have 14 days from receipt to make a return, provided the mirror has not been installed and is sent back in its original packaging. The return arrangements and costs are your responsibility.
Who pays the return shipping costs?
Who pays the return shipping costs?
Return shipping costs are borne by the customer.
What happens if the mirror breaks during the return?
What happens if the mirror breaks during the return?
The mirror must be carefully protected in its original packaging and shipped with transport insurance. If it breaks during the return, we will unfortunately not be able to issue a refund, as the return is your responsibility, with the carrier of your choice.
Orders & payment
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a dispatch confirmation email containing a tracking number. This will allow you to follow your parcel directly on the carrier's website.
Which countries do you deliver to?
Which countries do you deliver to?
Our online shop delivers to France, Belgium, Spain and Italy. For any other destination, you can send your order to commerciale@m-nuance.com to receive an invoice and pay by bank transfer.
When will I receive my order?
When will I receive my order?
Dispatch time depends on the mirror ordered. If the model is in stock, it ships within 5 business days.
Once your order has been shipped, delivery takes 1 to 2 business days in France, and 2 to 4 business days in Belgium, Spain and Italy. For orders over 25 kg, please allow 3 to 4 business days in France and 3 to 7 business days in Belgium, Spain and Italy.
You will receive a confirmation email with a tracking number as soon as your order is on its way.
Which payment methods do you accept?
Which payment methods do you accept?
We accept payment by credit card, PayPal, Apple Pay or Google Pay. If you prefer to pay by bank transfer, you can order by email: commerciale@m-nuance.com
How can I pay in 2 or 3 interest-free instalments?
How can I pay in 2 or 3 interest-free instalments?
Interest-free payment in 2 or 3 instalments is available directly at checkout via Scalapay, a platform specialising in instalment payments.
I need an invoice.
I need an invoice.
An invoice is automatically sent when your order ships.
You can also contact us: commerciale@m-nuance.com
Craftsmanship
Are the mirrors handmade?
Are the mirrors handmade?
Yes. Our mirrors are cut and beveled by hand, using artisanal methods. Each piece is worked with care, especially the bevel, which is polished by hand to reveal all the depth and light of the glass. This craftsmanship takes time and gives each mirror a unique presence. Slight variations may therefore occur from one mirror to another, due to the vagaries of the hand.
Where are your mirrors made?
Where are your mirrors made?
They are made in a workshop near Porto, Portugal, following traditional craftsmanship. Each piece is prepared, beveled and finished with care to guarantee a durable, high-quality object.
Is each mirror unique?
Is each mirror unique?
Yes. Because they are worked by hand, our mirrors may show slight variations in the bevel or finish. These nuances are part of the artisanal gesture and make each piece subtly unique.
What is a bevel?
What is a bevel?
A mirror bevel is a finish where the edges of the mirror are cut at a gentle slope. This cut creates a chamfer all around the glass.
In short:
- Craftsmanship: the bevels are shaped by hand, giving each mirror its own irregular bevel. Each piece is therefore unique.
- Decorative use: the bevel enhances the frameless mirror, giving it the look of wall jewellery.
- Refined visual effect: the bevel catches and reflects the light, creating a sparkling, almost crystalline border.
What is the difference between an artisanal and an industrial beveled mirror?
What is the difference between an artisanal and an industrial beveled mirror?
In industrial production, the bevel is made by standardised machines that produce regular, identical and often very thin bevels.
Our artisanal production allows us to create wider and, above all, irregular bevels. This irregularity is what sets us apart from other brands. The result is more alive: light reflects differently. The variations of the bevel accentuate the organic shapes of the mirror.
Customer service
HOW CAN I REACH CUSTOMER SERVICE?
HOW CAN I REACH CUSTOMER SERVICE?
Our customer service is available Monday to Friday, 9 am to 6 pm
- Email: celine@m-nuance.com
- Phone: +33 6 76 24 11 58
- WhatsApp: +33 6 76 24 11 58
Second thoughts?
Order with confidence — you have 14 days to request a return.
Delivery
Secure packaging for delivery in perfect condition.
A question?
Customer service at your side on
+33 6 76 24 11 58, 9 am to 7 pm.
Secure payment
Secure payment by credit card, PayPal and Scalapay (3 interest-free instalments).




