1- Introduction

We attach particular importance to respecting the privacy of our website users and complying with applicable legal provisions.

This privacy policy allows you to better understand the personal data protection principles we apply. We encourage you to read it before submitting your personal data to us.

M Nuance SARL, whose registered office is located at 42c chemin de But, 77100 Nanteuil-les-Meaux, France, is responsible for processing personal data for the website www.m-nuance.com.

This privacy policy may be updated by us at any time. The date of its most recent version will appear on this page. We encourage you to refer to it regularly.

Please note that by using the website www.m-nuance.com, you authorize us to collect, record, organize, store, use, and/or transfer your personal data in accordance with this privacy policy.

If you do not accept this privacy policy, your access to the Site may be restricted.

2 - When do we collect your personal data?

We collect personal data from you when:
• You visit our site;
• You create an account on our site;
• You make a purchase
• You subscribe to our newsletters;
• You participate in special promotions, including contests, product testing, satisfaction surveys, polls, or market research;
• You contact us, including when you call or submit a request or complaint to our Customer Service, when you give your opinion on our products and/or services, or when you interact in real time with other visitors;
• You have given your consent for third parties to transmit data about you to us.

3- What personal data do we collect?

Any information that can identify you directly or indirectly is "personal data." We may primarily collect the following personal data:
• Data relating to your identity, including your title, last name, first name, postal address, telephone number, email address, usernames and passwords, date of birth, or age;
• Data relating to your payment methods, including your credit card number and expiration date;
• Data relating to the monitoring of our commercial relationship, including your order number, your online activity, your purchase history, your requests or correspondence with our Customer Service, your preferences and interests, or information relating to one of our loyalty programs;
• Data relating to your social media accounts (username, caption, location, etc.), uploads, and posts when you download content or use the hashtag #mnuance or other hashtags we offer on certain social media;
• Content data (photographs, videos, reviews, comments, etc.);
• Technical data, including your IP address or browsing information relating to your device;
• Other data that you provide as part of a request for one of our services or that we may have obtained from external service providers.

4- Why is your personal data collected?

We collect your personal data for all or some of the following main purposes:
• Website security,
• Website administration and improvement of service quality. This processing is necessary for the purposes of the aforementioned legitimate interest;
• Management of your orders (orders, payments, deliveries, invoices, after-sales service, etc.). This processing is necessary for the performance of a contract to which you are a party;
• Social interaction. This processing is carried out subject to your consent;
• Where applicable, prevention and detection of fraud, prevention, management, and monitoring of unpaid invoices, offenses observed at points of sale, and disputes. These processing operations are necessary for the purposes of the aforementioned legitimate interests;
• Management of your requests (samples, advice, promotional activities, complaints, right of access, rectification, opposition, etc.). These processing operations are carried out subject to your consent or are necessary for the purposes of the aforementioned legitimate interests.

5- Who do we share your personal data with?

We never sell, rent, or transfer your personal data to other companies for commercial prospecting purposes.

Your personal data may be shared with service providers chosen for their expertise and reliability who act on our behalf and according to our instructions, in particular to provide you with services (order processing and shipping, secure payment, customer service management, technical maintenance and development, product and service review management, content personalization, audience analysis, digital campaign management, etc.). We only authorize these service providers to use your personal data to the extent necessary to provide services on our behalf or to comply with legal requirements, and we strive to ensure that your personal data is protected at all times.

These third parties may be located in countries within or outside the European Union ("EU"), including countries that do not offer the same level of data protection as your country of residence. In such a case, and to the extent required by applicable law, we will:
• Either obtain your express and unequivocal consent to share your personal data with these third parties; or enter into data transfer agreements that comply, at a minimum, with the standard contractual clauses adopted by the European Commission;
• Or ensure that these third parties are companies that have adhered to the EU-U.S. Privacy Shield and are registered as such with the U.S. authorities.

Finally, we may also be required to transmit your personal data to local authorities or courts, if required by law or as part of an investigation and in accordance with applicable regulations.

6- How do we protect your personal data?

M Nuance implements appropriate technical and organizational measures, taking into account the nature of the data and the risks involved in its processing, to preserve the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged, or accessed by unauthorized third parties.

These measures may include practices such as limited access to data by personnel of departments authorized to access it due to their functions, contractual guarantees in the event of use of an external service provider, privacy impact studies, regular reviews of our privacy practices and policies and/or physical and/or logical security measures (secure access, authentication process, backup copies, antivirus software, firewall, etc.).

7- What is our cookie policy?

"Cookies" are alphanumeric identifiers placed on your computer, mobile phone, or tablet via your internet browser to recognize your browser and offer you personalized services.

We use cookies for the purposes of browsing our website, to remember your preferences, provide you with a better customer experience, and optimize our website by providing content tailored to your needs.

We use cookies to:
• Identify you when you connect to our website.
• Determine your internet browser settings (browser used, plug-ins installed, etc.).
• Memorize your shopping cart and purchasing options.
• Know the products you view and purchase, in order to provide you with tailored suggestions. We do not collect personal data, only statistical data to optimize our website.

When you browse www.m-nuance.com, you may notice that some content comes from other websites. We also offer you the opportunity to share information through social media such as Facebook. M Nuance does not control cookies from third-party sites, and we suggest you consult these sites directly for more information on their cookies and their settings.

We inform you that you can prevent the storage of cookies by configuring your browser as follows:

For Mozilla Firefox:
1. Select the "Tools" menu, then "Options."
2. Click the "Privacy" icon.
3. Locate the "Cookie" menu and select the options that suit you.

For Microsoft Internet Explorer 6.0:
1. Select the "Tools" menu, then "Internet Options."
2. Click the "Privacy" tab.
3. Select the desired level using the slider.

For Microsoft Internet Explorer 5:
1. Select the "Tools" menu, then "Internet Options."
2. Click the "Privacy" tab.
3. Select "Customize Level" using the slider.

For Netscape 6.X and 7.X:
1. Select the "Edit" menu, then "Preferences."
2. Privacy and Security
3. Cookies

For Opera 6.0 and later:
1. Select the "File" menu, then "Preferences."
2. Privacy
3. Cookies

8- How long is your personal data retained?

We ensure that your personal data is retained for no longer than necessary for the purposes set out in this privacy policy or as required by applicable law.

As a general rule:
• Prospect/customer data is retained, unless you object or request deletion, for a period of three years from the date of collection or, if later, from the last contact or the end of the business relationship. After this three-year period, we may contact you again to see if you wish to continue receiving commercial solicitations. In the absence of a positive and explicit response from you, your data will be deleted or archived in accordance with applicable regulations.
• Banking data is deleted once the transaction is completed or archived for evidentiary purposes in accordance with applicable regulations. Subject to your express consent, this data may be retained until the expiration date of your credit card. We never retain your security code.
• Data relating to identity documents is retained for one year if you exercise your right of access, rectification, restriction, deletion, or portability, and for three years if you exercise your right to object.
• Data used to establish proof of a right or contract, or retained to comply with a legal obligation, is archived in accordance with applicable regulations.
• Information relating to the monitoring and recording of telephone conversations for the purpose of improving the quality of Customer Service is retained for the period necessary for this purpose, up to a maximum of six months.
• Financial data (payments, refunds) is retained for the period required by applicable accounting and tax laws.
• Order data is retained for five years from the order date. • Invoices are kept for a period of 10 years.
• Documents confirming the conclusion of a contract for goods priced over €120 are kept for 10 years under the conditions of Article L.213-1 of the French Consumer Code.

You may request the deletion of this data at any time, except for data whose retention is required by accounting and tax law.

9- What are your rights regarding your personal data and how can you contact us?

If you provide us with your email address, telephone number, or postal address, you may receive periodic emails, calls, or messages from us about our products, services, or upcoming events. You can unsubscribe from our mailing lists at any time by contacting us at the address below or by following the "Unsubscribe" link contained in each of our emails. You can also change your preferences at any time in your account. If you do not wish to receive commercial prospecting by telephone, we remind you, in accordance with Article L. 223-1 of the French Consumer Code, that you can register free of charge on a telephone canvassing opt-out list.

In accordance with applicable regulations, you have the right to access, rectify, delete, and transfer information concerning you, as well as the right to object to and limit processing – except for data whose retention is necessary for accounting and tax purposes. You may withdraw your consent at any time on the website www.m-nuance.com in the “My Account” section and “Confidentiality” sub-section. You may also provide instructions regarding the retention, deletion, and communication of your personal data after your death. To exercise these rights, you must send us a request accompanied by a copy of your identity document bearing your signature:

• By email to Customer Service at the following email address: celine@m-nuance.com
• By post to the following address:
M Nuance,
42c chemin de But
77100 Nanteuil-les-Meaux
France

• By telephone at +33 6 76 24 11 58, Monday to Friday, 9 a.m. to 7 p.m.

We will inform you of the measures taken following your request as soon as possible and in any event within one month of receipt. However, we reserve the right not to respond to requests that are manifestly unfounded or excessive.

We inform you that if we delete your data or restrict its processing, we may no longer be able to fulfill our obligations towards you. In accordance with applicable regulations, you may also file a complaint with the competent supervisory authority responsible for data protection or seek legal redress if your data is misused.

For any questions regarding this Privacy Policy, please send us an email or a letter to the addresses above.

We may occasionally amend this Privacy Policy. When necessary, we will notify you and/or seek your consent.