1- Introduction

We attach particular importance to respecting the privacy of the users of our site and to complying with the legal provisions in force.

This privacy policy is designed to help you better understand the personal data protection principles we apply. We invite you to read it before submitting your personal data to us.

M Nuance SARL, whose registered office is located at 42c chemin de But, 77100 Nanteuil-les-Meaux - France, is the controller of personal data processing for the website www.m-nuance.com.

This privacy policy may be updated by us at any time. The date of its most recent version will appear on this page. We invite you to refer to it regularly.

Please note that by using the website www.m-nuance.com, you authorise us to collect, record, organise, store, use and/or transfer personal data concerning you in accordance with this privacy policy.

If you do not accept this privacy policy, your access to the Site may be restricted.

2 - When do we collect your personal data?

We collect personal data from you when:
• You visit our site;
• You create an account on our site;
• You make a purchase;
• You subscribe to our newsletters;
• You take part in special operations, in particular competitions, product tests, satisfaction surveys, polls or market research;
• You contact us, in particular when you call or make a request or complaint to our Customer Service, when you give your opinion on our products and/or services, or when you interact in real time with other visitors;
• You have given your consent to third parties to pass on data concerning you to us.

3- What personal data do we collect?

Any information enabling you to be identified directly or indirectly constitutes “personal data”. We are mainly likely to collect the following personal data:
• Data relating to your identity, in particular your title, surname, first names, postal address, telephone numbers, email address, usernames and passwords, date of birth or age;
• Data relating to your means of payment, in particular your credit card number and its expiry date;
• Data relating to the management of our commercial relationship, in particular your order number, your Internet activity, your purchase history, your requests or correspondence with our Customer Service, your preferences and interests, or information relating to one of our loyalty programmes;
• Data relating to your social media accounts (username, caption, location, etc.), uploads and posts when you upload content or use the hashtag #mnuance or other hashtags we offer on certain social networks;
• Content data (photographs, videos, reviews, comments, etc.);
• Technical data, in particular your IP address or browsing information relating to your device;
• Other data that you provide in connection with a request to one of our services or that we may have obtained from external service providers.

4- Why is your personal data collected?

We collect your personal data for all or some of the following main purposes:
• Securing the site;
• Administering the site and improving the quality of service. This processing is necessary for the purposes of the above-mentioned legitimate interest;
• Managing your orders (orders, payments, deliveries, invoices, after-sales service, etc.). This processing is necessary for the performance of a contract to which you are a party;
• Social interaction. This processing is carried out subject to your consent;
• Where applicable, preventing and detecting fraud, preventing, managing and monitoring unpaid amounts, offences observed at points of sale, and disputes. This processing is necessary for the purposes of the above-mentioned legitimate interest;
• Managing your requests (samples, advice, promotional operations, complaints, right of access, rectification, objection, etc.). This processing is carried out subject to your consent or is necessary for the purposes of the above-mentioned legitimate interests.

5- Who do we share your personal data with?

We never sell, rent or transfer your personal data to other companies for commercial prospecting purposes.

It may be passed on to service providers chosen for their expertise and reliability, who act on our behalf and according to our instructions, in particular to provide you with services (order processing and shipping, secure payment, customer service management, technical maintenance and development operations, management of reviews of our products and services, content personalisation, audience analytics, digital campaign management, etc.). We only authorise these service providers to use your personal data to the extent necessary to provide services on our behalf or to comply with legal requirements, and we strive to ensure that your personal data is protected at all times.

These third parties may come from countries within or outside the European Union (“EU”), including countries that do not offer the same level of data protection as your country of residence. In such a case and to the extent required by applicable laws, we will ensure:
• Either that we obtain your express and unequivocal consent to share your personal data with these third parties; or that we enter into data transfer agreements complying at a minimum with the standard contractual clauses adopted by the European Commission;
• Or that these third parties are companies that have adhered to the EU-U.S. Privacy Shield and are registered as such with the US administration.

Finally, we may also be required to pass on your personal data to local authorities or courts, if required by law or in the context of an investigation and in accordance with applicable regulations.

6- How do we protect your personal data?

M Nuance implements appropriate technical and organisational measures, with regard to the nature of the data and the risks involved in its processing, to preserve the security and confidentiality of your personal data and, in particular, to prevent it from being distorted or damaged, or from being accessed by unauthorised third parties.

These measures may include practices such as limited access to data by staff in departments authorised to access it by virtue of their duties, contractual guarantees where an external service provider is used, privacy impact assessments, regular reviews of our privacy practices and policies, and/or physical and/or logical security measures (secure access, authentication processes, backup copies, antivirus software, firewalls, etc.).

7- What is our cookie policy?

“Cookies” are alphanumeric identifiers placed on your computer, mobile phone or digital tablet, via your Internet browser, in order to recognise your browser and offer you personalised services.

We use cookies for browsing purposes on our website, to remember your preferences, to give you a better customer experience and to optimise our website by providing content tailored to your needs.

We use cookies to:
• Identify you when you log in to our website.
• Determine your Internet browser settings (browser used, installed plug-ins, etc.).
• Remember your shopping cart and purchase options.
• Know which products you view and purchase, in order to provide you with suitable suggestions. We do not collect personal data, only statistical data in order to optimise our website.

When browsing www.m-nuance.com, you may notice that some content comes from other websites. We also offer you the possibility of sharing information via social networks such as Facebook. M Nuance does not control cookies from third-party sites and we suggest you consult these sites directly for more information about their cookies and their settings.

Please note that you can object to the storing of “cookies” by configuring your browser as follows:

For Mozilla Firefox:
1. Choose the “Tools” menu, then “Options”
2. Click on the “Privacy” icon
3. Locate the “Cookies” menu and select the options that suit you

For Microsoft Internet Explorer 6.0:
1. Choose the “Tools” menu, then “Internet Options”.
2. Click on the “Privacy” tab
3. Select the desired level using the slider.

For Microsoft Internet Explorer 5:
1. Choose the “Tools” menu, then “Internet Options”.
2. Click on the “Privacy” tab
3. Customise the level using the slider

For Netscape 6.X and 7.X:
1. Choose the “Edit” menu, then “Preferences”
2. Privacy and Security
3. Cookies

For Opera 6.0 and above:
1. Choose the “File” menu, then “Preferences”
2. Privacy
3. Cookies

8- How long is your personal data kept?

We ensure that your personal data is kept for a period that does not exceed the period necessary for the purposes set out in this privacy policy or as provided for by applicable law.

As a general rule:
• Prospect/customer data is kept, unless you object or request its deletion, for a period of three years from its collection or, if later, from the last contact or the end of the commercial relationship. At the end of this three-year period, we may contact you again to find out whether you wish to continue receiving commercial communications. In the absence of a positive and explicit response from you, your data will be deleted or archived in accordance with the provisions in force.
• Bank details are deleted once the transaction has been completed or archived for evidentiary purposes in accordance with the provisions in force. Subject to your express agreement, this data may be kept until the expiry date of the bank card. We never keep your card security code.
• Data relating to identity documents is kept for one year where the right of access, rectification, restriction, deletion or portability is exercised, and for three years where the right to object is exercised.
• Data establishing proof of a right or contract, or kept in compliance with a legal obligation, is archived in accordance with the provisions in force.
• Information relating to the monitoring and recording of telephone conversations for the purpose of improving the quality of Customer Service is kept for the time necessary for this purpose, up to a maximum of six months.
• Financial data (payments, refunds) is kept for the period required by applicable accounting and tax laws.
• Data relating to orders is kept for 5 years from the date of the order.
• Invoices are kept for a period of 10 years.
• Written documents recording the conclusion of a contract relating to goods with a price above 120 euros are kept for 10 years under the conditions of Article L.213-1 of the French Consumer Code.

You may request the deletion of this data at any time, except for data whose retention is required by law for accounting and tax purposes.

9- What are your rights concerning your personal data and how can you contact us?

If you provide us with your email address, telephone number or postal address, you may receive periodic mail, calls or messages from us about our products, services or upcoming events. You can unsubscribe from our mailing lists at any time by contacting us at the address below or by following the “Unsubscribe” link contained in each of our emails. You can also change your preferences at any time in your account. If you do not wish to be the subject of commercial prospecting by telephone, we remind you that, pursuant to Article L. 223-1 of the French Consumer Code, you may register free of charge on an opposition list against telephone canvassing.

In accordance with applicable regulations, you have the right to access, rectify, delete and port information concerning you, as well as the right to object to and restrict processing — except for data whose retention is necessary under accounting and tax rules. You may withdraw your consent at any time on the website www.m-nuance.com in the “My account” section, under “Privacy”. You may also issue directives concerning the retention, erasure and communication of your personal data after your death. To exercise these rights, you must send us a request accompanied by a copy of your identity document bearing your signature:

• By email, addressed to Customer Service at the following address: celine@m-nuance.com
• By post, addressed to:
M Nuance,
42c chemin de But
77100 Nanteuil-les-Meaux
France

• By telephone on +33 6 76 24 11 58, Monday to Friday from 9 am to 7 pm.

We will inform you of the measures taken following your request as soon as possible and in any event within one month of receipt. However, we reserve the right not to act on requests that are manifestly unfounded or excessive.

Please note that if your data is deleted or its processing restricted, we may no longer be able to perform our obligations towards you. In accordance with applicable regulations, you may also lodge a complaint with the competent supervisory authority responsible for data protection or bring legal proceedings if your data is misused.

For any questions relating to this privacy policy, please send us an email or letter at the addresses above.

We may occasionally amend this privacy policy. Where necessary, we will inform you and/or seek your agreement.